You can integrate your storefront with Unity Retail through a number of options: Rest API, Webhooks or plugins and apps. Integrations currently supported include Shopify, Magento 1 & 2 and WooCommerce - which are the most popular E-Commerce platforms of choice in Pakistan. If you're running your online store on top of a custom-built platform, sign up and our integration team will help you out.
It is important to provide a consistent user experience across all channels to your customer as they hop from one channel to another through the course of their buying journey. Unity Retail allows you to optimize your Customer eXperience (CX) across all your sales channels by integrating online and offline retail inventory, orders and customer data
Ease out the workload for your customer services team by automating routine tasks like order confirmation as much as possible, enabling them to focus on enriching customer experiences by providing the right amount of human touch where and when needed.
Distribute shipments across all major e-commerce delivery services in Pakistan. The Unity Retail platform allows you to configure your courier accounts, and choose the right shipping partner at the time of dispatch based on your preference as well as courier's performance. All shipments booked are automatically tracked until they're delivered and identifying exceptions, allowing you to make sure the needs of your customers are met on time.
Reconciling your COD receivables across multiple courier companies is a huge hassle. Unity Retail allows you to maintain a centralized COD reconciliation mechanism across all your courier services and settle them automatically without getting lost in excel sheets and email chains.
Keep a close eye on the performance of your operations team and courier partner to help you identify productivity black holes. Analytics allows you to further identify optimization opportunities across customers, cities and couriers.
Unity Retail is a trusted partner when it comes to rolling out your E-Commerce strategy. They have allowed us to streamline our order management process, introduce greater clarity and visibility when it comes to shipping orders, and enabled us to leverage our data to take better all round decisions to optimize both the costs and customer experience. On top of that, I simply love their customer service ethos and the fact that everything they do is with the intention to empower sellers like us!
Unity Retail has helped us to optimize our operational efforts. It enables us to evaluate performance across multiple courier services by making data driven decisions. Moreover, the tool is incredibly simple to use, and after the first time setup, it is mostly self-driven.
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