The all-in-one omnichannel operating system for retail brands. Automate order management, warehouse operations, and multi-carrier shipping — from a single platform.
Trusted by leading retail brands
Mid-market and enterprise retailers lose significant margin to fulfillment inefficiency — fragmented systems, returns fraud, chargebacks, and poor visibility compound the pain.
ERP, POS, Shopify, and carriers don't talk. Your team wastes hours on manual data entry across systems that should be automated.
Stock discrepancies between stores and warehouses lead to overselling, cancellations, and disappointed customers. Industry average is just 70% accuracy.
No intelligent routing means orders go to the wrong fulfillment center or store. Slower delivery, higher cost, lower customer satisfaction.
Returns fraud costs US retailers $24B+ annually. Without AI-powered return risk scoring and automation, revenue leaks daily and your CS team is overwhelmed.
eCommerce brands lose 0.5–2% of revenue to unresolved chargebacks and payment gateway mismatches. Disputes pile up — and no one has a single source of truth.
No real-time dashboards. No carrier performance data. You're flying blind while your competitors operate with precision.
Unity Retail is a SaaS-based eCommerce Operating System — Order Management, Warehouse Management, and Shipping Engine — all in one, deeply integrated platform.
Every feature is designed around real workflows that enterprise omnichannel retailers face every day.
Every order goes through a 4-stage automation pipeline: Data Check → Customer Check → Confirmation → Allocation. No human touch. No delays. Paperless and instant.
Our AI scores customer return risk, validates addresses and zip codes, detects duplicate orders, and routes to the optimal fulfillment location — all in seconds.
High-speed, high-accuracy fulfillment built for high-volume retail operations. From inbound receiving to cluster picking and dispatching — every step is tracked, optimized, and measured.
Cycle counting without halting operations. Smart picking with AI-suggested groupings. Worker mobile app and real-time leaderboards to drive performance.
FedEx, UPS, USPS, ShipBob, and more. Auto-select the fastest, cheapest, or most reliable carrier based on order value, destination, weight, and carrier performance history.
Unified payment gateway reconciliation across all channels — Stripe, Braintree, and beyond. Automated chargeback dispute management and real-time shipment tracking.
Leverage your retail store footprint to reduce lead times and recycle returned inventory. Allocate orders to the closest store with stock — not just your central warehouse.
BOPIS (Buy Online, Pick In Store) and BORIS (Buy Online, Return In Store) with full inventory sync across all retail locations and online channels.
Customer-friendly RMA portal. Policy-driven return rules. Automated reverse pickup generation on case approval. Full media attachment support for dispute resolution.
Carrier return receiving with claims management. Partial receiving and item-level claims against shortages. Built to reduce returns fraud at source.
40+ operational reports. Real-time fulfillment dashboards. Carrier performance benchmarking. Picker and packer leaderboards. Demand-based replenishment recommendations.
We compared ourselves to every alternative. The result speaks for itself — Unity Retail is the only platform purpose-built for enterprise US omnichannel retail.
| Feature | Unity Retail | Shopify Plus | ShipBob | ShipStation |
|---|---|---|---|---|
| Order Management | ||||
| Smart Address & Zip Code Validation | ✓ | ✗ | ~ | ✗ |
| AI Customer Return Risk Scoring | ✓ | ✗ | ✗ | ✗ |
| Fraud Order Detection | ✓ | ~ | ✗ | ✗ |
| Custom HFP Rules | ✓ | ✗ | ✗ | ✗ |
| Dynamic Load Balancing | ✓ | ✗ | ✗ | ✗ |
| Warehouse Management | ||||
| Cluster / Bulk / Zonal Picking | ✓ | ✗ | ~ | ✗ |
| Cycle Counting (No Ops Halt) | ✓ | ✗ | ✗ | ✗ |
| Worker Mobile App | ✓ | ✗ | ✗ | ✗ |
| Demand-Based Replenishment | ✓ | ✗ | ✗ | ✗ |
| Shipping & Payments | ||||
| Multi-Carrier Integrations (FedEx/UPS/USPS+) | ✓ | ~ | ✓ | ✓ |
| Chargeback Reconciliation | ✓ | ✗ | ✗ | ✗ |
| Payment Gateway Sync (Stripe/Braintree) | ✓ | ~ | ✗ | ✗ |
| Self Courier / Last-Mile Fleet | ✓ | ✗ | ✗ | ✗ |
| Omnichannel & ERP | ||||
| BOPIS / BORIS | ✓ | ~ | ✗ | ✗ |
| Retail Store Inventory Sync | ✓ | ✗ | ✗ | ✗ |
| D365 / SAP ERP Integration | ✓ | ✗ | ✗ | ✗ |
| Real-time Inventory Sync | ✓ | ✗ | ~ | ✗ |
Unity Retail plugs into your existing tech stack — eCommerce platforms, ERP systems, CRMs, carriers, and payment gateways.
Enterprise case studies and ROI reports available on request.
Contact our team → for a tailored analysis of your operations.
Our implementation team manages the full transition — so your operations never skip a beat during onboarding.
Deep-dive into your current ops, systems, and pain points. We map everything to Unity's modules.
Connect Shopify, Magento, D365, POS, and carriers to a unified data layer.
Clean, transform, and migrate product catalog, inventory, and customer data.
On-site training for warehouse, operations, and management teams across all locations.
Rigorous user acceptance testing, parallel run, and a confident go-live with full support.