Built for Enterprise US Retail

Operate at Scale.
Delight Every
Customer.

The all-in-one omnichannel operating system for retail brands. Automate order management, warehouse operations, and multi-carrier shipping — from a single platform.

99.9% System Uptime
<2s Order Processing Time
100% Inventory Accuracy
↓40% Lead Time Reduction
Unity Retail Dashboard
Performance
⬆️ 99.9% Uptime

Trusted by leading retail brands

Fashion Retail Specialty Apparel Beauty & Wellness Home & Lifestyle Footwear Luxury Goods Sports & Outdoors Consumer Electronics

Your Operations Are
Costing You Growth.

Mid-market and enterprise retailers lose significant margin to fulfillment inefficiency — fragmented systems, returns fraud, chargebacks, and poor visibility compound the pain.

Data Silos

ERP, POS, Shopify, and carriers don't talk. Your team wastes hours on manual data entry across systems that should be automated.

Inventory Inaccuracy

Stock discrepancies between stores and warehouses lead to overselling, cancellations, and disappointed customers. Industry average is just 70% accuracy.

Manual Order Routing

No intelligent routing means orders go to the wrong fulfillment center or store. Slower delivery, higher cost, lower customer satisfaction.

Returns Fraud & Post-Delivery Losses

Returns fraud costs US retailers $24B+ annually. Without AI-powered return risk scoring and automation, revenue leaks daily and your CS team is overwhelmed.

Chargeback & Payment Reconciliation

eCommerce brands lose 0.5–2% of revenue to unresolved chargebacks and payment gateway mismatches. Disputes pile up — and no one has a single source of truth.

Zero Visibility

No real-time dashboards. No carrier performance data. You're flying blind while your competitors operate with precision.

One Platform.
Every Retail Operation.

Unity Retail is a SaaS-based eCommerce Operating System — Order Management, Warehouse Management, and Shipping Engine — all in one, deeply integrated platform.

OMS
Order Management System
  • Smart address & zip code validation
  • AI-powered customer return risk scoring
  • Email, SMS & WhatsApp confirmation
  • Auto order routing with proximity & inventory logic
  • Rule-based Hold for Processing (HFP)
  • Chargeback protection & fraud order detection
  • RMA — returns management & reverse logistics
  • Omnichannel order distribution (BOPIS/BORIS)
  • Dynamic load balancing across locations
WMS
Warehouse Management
  • Inbound ops: PO, Transfer Order receiving & putaway
  • Quality check: sellable vs unsellable tracking
  • Cluster, bulk & zonal picking with trolley management
  • Smart Picklist Assignment (similarity grouping and more)
  • Real-time inventory sync to Shopify & ERP
  • Cycle counting — without halting operations
  • Full ledger: end-to-end transaction logs
  • Stock movement & demand-based replenishment
  • Worker mobile app, complete paperless flow
SHP
Shipping Engine
  • Multi-carrier: FedEx, UPS, USPS, ShipBob & more
  • Auto-select: fastest, cheapest, most reliable
  • Self-courier (Moveo) fleet management
  • Payment gateway reconciliation (Stripe, Braintree)
  • Universal tracking page for all carriers
  • Chargeback reconciliation & dispute automation
  • Carrier exception management post-terminal statuses
  • Return claim management by shipment
  • Zone-based & priority carrier distribution

Built for Enterprise
Retail Complexity.

Every feature is designed around real workflows that enterprise omnichannel retailers face every day.

Intelligent Order Management

Every order goes through a 4-stage automation pipeline: Data Check → Customer Check → Confirmation → Allocation. No human touch. No delays. Paperless and instant.

Our AI scores customer return risk, validates addresses and zip codes, detects duplicate orders, and routes to the optimal fulfillment location — all in seconds.

Intelligent Address Validation Return Risk AI Fraud Order Detection Email Confirmation WhatsApp Confirmation Duplicate Orders Detection Zip Code Validation HFP Rules Quarantine Lists
1 Data Check — address, duplicates, zip code validation
2 Customer Check — return risk, fraud, quarantine status
3 Confirmation — Email, SMS, WhatsApp
4 Allocation — proximity + inventory routing
5 Carrier Auto-Selection — fastest / cheapest / reliable
100%Paperless flow
<2sOrder processing time

Warehouse Operating System

High-speed, high-accuracy fulfillment built for high-volume retail operations. From inbound receiving to cluster picking and dispatching — every step is tracked, optimized, and measured.

Cycle counting without halting operations. Smart picking with AI-suggested groupings. Worker mobile app and real-time leaderboards to drive performance.

Cycle Counting Cluster Picking Worker Mobile App Zonal Picking Bulk Picking Trolley Management Putaway Intelligence Retail Distribution Smart Picklist Assignment
100%Inventory accuracy (vs 70% industry avg)
24hrFulfillment SLA compliance
0%Operations halted for audit
↑2xPicking velocity vs manual

Multi-Carrier Shipping Engine

FedEx, UPS, USPS, ShipBob, and more. Auto-select the fastest, cheapest, or most reliable carrier based on order value, destination, weight, and carrier performance history.

Unified payment gateway reconciliation across all channels — Stripe, Braintree, and beyond. Automated chargeback dispute management and real-time shipment tracking.

Auto Carrier Selection Chargeback Reconciliation Payment Gateway Sync Universal Tracking Self Delivery (Moveo) Carrier Performance Claims Management
FedEx, UPS, USPS, USPS Priority
ShipBob, EasyPost, ShipStation integration
DHL, Aramex, FedEx International
Stripe, Braintree payment reconciliation

True Omnichannel Fulfillment

Leverage your retail store footprint to reduce lead times and recycle returned inventory. Allocate orders to the closest store with stock — not just your central warehouse.

BOPIS (Buy Online, Pick In Store) and BORIS (Buy Online, Return In Store) with full inventory sync across all retail locations and online channels.

BOPIS / BORIS Retail Inventory Sync Store Picking Load Balancing Area-Level Allocation Location Prioritization
↓40%Lead time via store fulfillment
100%Stock visibility
Store locations supported
↓75%Reduction in shipping cost

End-to-End Returns Management

Customer-friendly RMA portal. Policy-driven return rules. Automated reverse pickup generation on case approval. Full media attachment support for dispute resolution.

Carrier return receiving with claims management. Partial receiving and item-level claims against shortages. Built to reduce returns fraud at source.

RMA Portal Return Policy Engine Reverse Pickup Automation Return Receiving Claims Management Chat-based Cases
↓15%Return rate reduction
AIReturn fraud risk scoring

Advanced Analytics & Reporting

40+ operational reports. Real-time fulfillment dashboards. Carrier performance benchmarking. Picker and packer leaderboards. Demand-based replenishment recommendations.

Live Dashboards Carrier Performance Demand Replenishment Inventory Reports Fulfillment Velocity Chargeback Reports Returns Analytics
1 Fulfillment Orders — created, picked, packed, dispatched
2 Avg pick/pack time — today and 7-day rolling
3 Picker & Packer leaderboards — 30-day performance
4 Inventory snapshot, stock-out alerts, slow movers

No Other Platform
Comes Close.

We compared ourselves to every alternative. The result speaks for itself — Unity Retail is the only platform purpose-built for enterprise US omnichannel retail.

Feature Unity Retail Shopify Plus ShipBob ShipStation
Smart Address & Zip Code Validation~
AI Customer Return Risk Scoring
Fraud Order Detection~
Custom HFP Rules
Dynamic Load Balancing
Cluster / Bulk / Zonal Picking~
Cycle Counting (No Ops Halt)
Worker Mobile App
Demand-Based Replenishment
Multi-Carrier Integrations (FedEx/UPS/USPS+)~
Chargeback Reconciliation
Payment Gateway Sync (Stripe/Braintree)~
Self Courier / Last-Mile Fleet
BOPIS / BORIS~
Retail Store Inventory Sync
D365 / SAP ERP Integration
Real-time Inventory Sync~

Connect Everything
You Already Use.

Unity Retail plugs into your existing tech stack — eCommerce platforms, ERP systems, CRMs, carriers, and payment gateways.

ShopifyeCommerce
MagentoeCommerce
WooCommerceeCommerce
Dynamics 365ERP
SAPERP
WhatsAppCommunication
FX
FedExCarrier
UPS
UPSCarrier
USPS
USPSCarrier
DHL
DHLCarrier
STR
StripePayments
PP
PayPal / BraintreePayments

Results Brands
Can Count On.

Enterprise case studies and ROI reports available on request.
Contact our team → for a tailored analysis of your operations.

From Kickoff to Go-Live.
We Handle Everything.

Our implementation team manages the full transition — so your operations never skip a beat during onboarding.

1

Workflow Assessment

Deep-dive into your current ops, systems, and pain points. We map everything to Unity's modules.

2

ERP Integrations

Connect Shopify, Magento, D365, POS, and carriers to a unified data layer.

3

Data Migration

Clean, transform, and migrate product catalog, inventory, and customer data.

4

Staff Training

On-site training for warehouse, operations, and management teams across all locations.

5

UAT & Go-Live

Rigorous user acceptance testing, parallel run, and a confident go-live with full support.

Ready to Operate
at Scale?

Join enterprise retail brands on Unity Retail. Book a personalized demo and see exactly how we'll transform your operations.

No commitment required. 30-minute personalized walkthrough.