The all-in-one omnichannel operating system for retail brands. Automate order management, warehouse operations, and multi-carrier shipping — from a single platform.
Trusted by leading retail brands
Mid-market and enterprise retailers lose significant margin to fulfilment inefficiency — fragmented systems, returns fraud, chargebacks, and poor visibility compound the pain.
ERP, POS, Shopify, and carriers don't talk. Your team wastes hours on manual data entry across systems that should be automated.
Stock discrepancies between stores and warehouses lead to overselling, cancellations, and disappointed customers. Industry average is just 70% accuracy.
Online returns are a growing crisis for UK retailers. Without AI-powered return risk scoring and reverse logistics automation, revenue leaks daily.
Unresolved chargebacks and payment gateway mismatches erode margin. Without a unified reconciliation layer, disputes pile up with no single source of truth.
Post-Brexit customs duties, VAT differences, and carrier restrictions add friction to EU cross-border trade. Manual reconciliation is error-prone and costly.
No real-time dashboards. No carrier performance data. You're flying blind while your competitors operate with precision.
Unity Retail is a SaaS-based eCommerce Operating System — Order Management, Warehouse Management, and Shipping Engine — all in one, deeply integrated platform.
Every feature is designed around real workflows that enterprise omnichannel retailers face every day.
Every order goes through a 4-stage automation pipeline: Data Check → Customer Check → Confirmation → Allocation. No human touch. No delays. Paperless and instant.
Our AI scores customer return risk, validates addresses, detects duplicate orders, and routes to the optimal fulfilment location — all in seconds.
High-speed, high-accuracy fulfilment built for high-volume retail operations. From inbound receiving to cluster picking and dispatching — every step is tracked, optimised, and measured.
Royal Mail, DPD, DHL, Evri, Yodel and more. Auto-select the fastest, cheapest, or most reliable carrier based on order value, destination, weight, and carrier performance history.
Unified payment gateway reconciliation. Automated chargeback dispute management. EU cross-border customs tracking for post-Brexit compliance.
Leverage your retail store footprint to reduce lead times and recycle returned inventory. BOPIS and BORIS with full inventory sync across all retail locations and online channels.
Customer-friendly RMA portal. Policy-driven return rules. Automated reverse pickup generation. Full media attachment support for dispute resolution. Built to reduce returns fraud at source.
40+ operational reports. Real-time fulfilment dashboards. Carrier performance benchmarking. Picker and packer leaderboards. Demand-based replenishment recommendations.
We compared ourselves to every alternative. The result speaks for itself — Unity Retail is the only platform purpose-built for enterprise UK omnichannel retail.
| Feature | Unity Retail | Shopify Plus | Mintsoft | Peoplevox |
|---|---|---|---|---|
| Order Management | ||||
| Smart Address Validation | ✓ | ✗ | ~ | ✗ |
| AI Customer Return Risk Scoring | ✓ | ✗ | ✗ | ✗ |
| Fraud Order Detection | ✓ | ~ | ✗ | ✗ |
| Dynamic Load Balancing | ✓ | ✗ | ✗ | ✗ |
| Warehouse Management | ||||
| Cluster / Bulk / Zonal Picking | ✓ | ✗ | ~ | ✓ |
| Cycle Counting (No Ops Halt) | ✓ | ✗ | ✗ | ✗ |
| Worker Mobile App | ✓ | ✗ | ✓ | ✓ |
| Demand-Based Replenishment | ✓ | ✗ | ✗ | ✗ |
| Shipping & Payments | ||||
| UK Multi-Carrier (Royal Mail / DPD / DHL+) | ✓ | ~ | ✓ | ~ |
| Chargeback Reconciliation | ✓ | ✗ | ✗ | ✗ |
| EU Cross-Border Customs Tracking | ✓ | ~ | ✗ | ✗ |
| Self Courier / Last-Mile Fleet | ✓ | ✗ | ✗ | ✗ |
| Omnichannel & ERP | ||||
| BOPIS / BORIS | ✓ | ~ | ✗ | ✗ |
| Retail Store Inventory Sync | ✓ | ✗ | ✗ | ✗ |
| D365 / SAP ERP Integration | ✓ | ✗ | ✗ | ✗ |
Unity Retail plugs into your existing tech stack — eCommerce platforms, ERP systems, carriers, and payment gateways.
Enterprise case studies and ROI reports available on request.
Contact our team → for a tailored analysis of your operations.
Our implementation team manages the full transition — so your operations never skip a beat during onboarding.
Deep-dive into your current ops, systems, and pain points. We map everything to Unity's modules.
Connect Shopify, Magento, D365, POS, and carriers to a unified data layer.
Clean, transform, and migrate product catalogue, inventory, and customer data.
On-site training for warehouse, operations, and management teams across all locations.
Rigorous user acceptance testing, parallel run, and a confident go-live with full support.