The all-in-one omnichannel operating system for UAE retail brands. Automate order management, warehouse operations, and last-mile delivery — from a single platform.
Trusted by leading MENA retail brands
UAE retailers face unique operational challenges — POD reconciliation gaps, address validation complexity, and fragmented last-mile visibility compound the pain.
ERP, POS, Shopify, and couriers don't talk. Your team wastes hours on manual data entry across systems that should be automated.
Stock discrepancies between stores and warehouses lead to overselling, cancellations, and disappointed customers. Industry average is just 70% accuracy.
No standardised postcode system in the UAE means addresses are freeform and error-prone. Wrong deliveries and failed attempts erode your last-mile costs.
High return rates without automation mean your CS team is overwhelmed. Without a centralised RMA system, reverse logistics costs compound daily.
Last-mile POD payouts don't match — courier liability gaps cause revenue leakage. Manual reconciliation across multiple courier partners is error-prone and time-consuming.
No real-time dashboards. No courier performance data. You're flying blind while your competitors operate with precision across MENA.
Unity Retail is a SaaS-based eCommerce Operating System — Order Management, Warehouse Management, and Shipping Engine — all in one, deeply integrated platform.
Every feature is designed around real workflows that MENA's leading omnichannel retailers face every day.
Every order goes through a 4-stage automation pipeline: Data Check → Customer Check → Confirmation → Allocation. Our AI validates UAE addresses using geo-intelligence, scores return risk, and routes to the optimal fulfilment location — all in seconds.
High-speed, high-accuracy fulfilment built for high-volume retail operations. From inbound receiving to cluster picking and dispatching — every step is tracked, optimised, and measured.
Aramex, SMSA, Quiqup, Fetchr, Emirates Post and more. Auto-select the fastest, cheapest, or most reliable option. Unified POD reconciliation across all couriers — courier payout gaps closed automatically.
Leverage your UAE retail store footprint to reduce lead times and recycle returned inventory. BOPIS and BORIS with full inventory sync across all retail locations and online channels.
Customer-friendly RMA portal. Policy-driven return rules. Automated reverse pickup generation. Full media attachment support for dispute resolution.
40+ operational reports. Real-time fulfilment dashboards. Courier performance benchmarking. Picker and packer leaderboards. Demand-based replenishment recommendations.
Built specifically for the UAE and MENA market — Unity Retail handles POD reconciliation, geo-validation, and last-mile complexity that generic platforms simply can't.
| Feature | Unity Retail | Shopify Plus | Expandigo | Generic WMS |
|---|---|---|---|---|
| Order Management | ||||
| UAE Address Geo-Validation | ✓ | ✗ | ~ | ✗ |
| AI Customer Return Risk Scoring | ✓ | ✗ | ✗ | ✗ |
| WhatsApp Confirmation | ✓ | ✗ | ~ | ✗ |
| Dynamic Load Balancing | ✓ | ✗ | ✗ | ✗ |
| Warehouse Management | ||||
| Cluster / Bulk / Zonal Picking | ✓ | ✗ | ✗ | ~ |
| Cycle Counting (No Ops Halt) | ✓ | ✗ | ✗ | ✗ |
| Worker Mobile App | ✓ | ✗ | ✗ | ~ |
| Shipping & Payments | ||||
| UAE Courier Integrations (Aramex / SMSA / Quiqup) | ✓ | ~ | ✓ | ~ |
| POD Reconciliation (Courier-level) | ✓ | ✗ | ✗ | ✗ |
| Self Courier / Last-Mile Fleet | ✓ | ✗ | ✗ | ✗ |
| Omnichannel & ERP | ||||
| BOPIS / BORIS | ✓ | ~ | ✗ | ✗ |
| Retail Store Inventory Sync | ✓ | ✗ | ✗ | ✗ |
| D365 / SAP ERP Integration | ✓ | ✗ | ✗ | ✗ |
Unity Retail plugs into your existing tech stack — eCommerce platforms, ERP systems, MENA couriers, and payment gateways.
MENA enterprise case studies and ROI reports available on request.
Contact our Dubai team → for a tailored analysis of your operations.
Our Dubai-based implementation team manages the full transition — so your operations never skip a beat during onboarding.
Deep-dive into your current ops, systems, and pain points. We map everything to Unity's modules.
Connect Shopify, Magento, D365, POS, and couriers to a unified data layer.
Clean, transform, and migrate product catalog, inventory, and customer data.
On-site training for warehouse, operations, and management teams across all locations.
Rigorous user acceptance testing, parallel run, and a confident go-live with full support.