The all-in-one omnichannel operating system designed for Saudi Arabia's rapidly digitalising retail sector. Aligned with Saudi Vision 2030's digital commerce transformation.
Trusted by leading Saudi retail brands
Saudi retailers face unique operational challenges — POD reconciliation gaps, VAT accuracy requirements, and fragmented last-mile visibility that compound the pain.
ERP, POS, Shopify, and couriers don't talk. Your team wastes hours on manual data entry across systems that should be automated.
Stock discrepancies between stores and warehouses lead to overselling, cancellations, and disappointed customers. Industry average is just 70% accuracy.
With VAT at 15%, even small reconciliation errors compound into significant losses. Manual VAT tracking across orders and couriers is error-prone and audit-risky.
High return rates without automation mean your CS team is overwhelmed. Without a centralised RMA system, reverse logistics costs and customer dissatisfaction compound daily.
Last-mile POD payouts don't match — courier liability gaps cause revenue leakage. Manual reconciliation across SPL, Naqel, Aramex, and SMSA is error-prone and time-consuming.
No real-time dashboards. No courier performance benchmarking. You're flying blind while your competitors operate with precision across the Kingdom.
Unity Retail is a SaaS-based eCommerce Operating System — Order Management, Warehouse Management, and Shipping Engine — all in one, deeply integrated platform. Built for SAMA-compliant ecosystems.
Every feature is designed around real workflows that Saudi Arabia's leading omnichannel retailers face every day — aligned with Vision 2030's digital commerce goals.
Every order goes through a 4-stage automation pipeline: Data Check → Customer Check → Confirmation → Allocation. Our AI validates KSA addresses, scores return risk, and routes to the optimal fulfilment location — all in seconds.
High-speed, high-accuracy fulfilment built for high-volume retail operations. Automates VAT 15% reconciliation accuracy. From inbound receiving to cluster picking and dispatching — every step is tracked, optimised, and measured.
Aramex, SMSA, Saudi Post (SPL), Naqel, J&T Saudi and more. Auto-select the fastest, cheapest, or most reliable option. Unified POD reconciliation across all couriers. Built for SAMA-compliant payment ecosystems.
Leverage your KSA retail store footprint to reduce lead times and recycle returned inventory. BOPIS and BORIS with full inventory sync across all retail locations and online channels.
Customer-friendly RMA portal. Policy-driven return rules. Automated reverse pickup generation. Full media attachment support for dispute resolution.
40+ operational reports. Real-time fulfilment dashboards. Courier performance benchmarking. Picker and packer leaderboards. Demand-based replenishment recommendations.
Built for the Saudi market — Unity Retail handles POD reconciliation, VAT accuracy, SAMA-ready infrastructure, and KSA last-mile complexity that generic platforms cannot.
| Feature | Unity Retail | Shopify Plus | Local WMS | Generic OMS |
|---|---|---|---|---|
| Order Management | ||||
| KSA Address Geo-Validation | ✓ | ✗ | ~ | ✗ |
| AI Customer Return Risk Scoring | ✓ | ✗ | ✗ | ✗ |
| WhatsApp Order Confirmation | ✓ | ✗ | ~ | ✗ |
| Dynamic Load Balancing | ✓ | ✗ | ✗ | ✗ |
| Warehouse Management | ||||
| Cluster / Bulk / Zonal Picking | ✓ | ✗ | ✗ | ✗ |
| VAT 15% Reconciliation Automation | ✓ | ✗ | ✗ | ✗ |
| Cycle Counting (No Ops Halt) | ✓ | ✗ | ✗ | ✗ |
| Shipping & Payments | ||||
| KSA Courier Integrations (Aramex / SPL / Naqel) | ✓ | ~ | ✓ | ~ |
| POD Reconciliation (Courier-level) | ✓ | ✗ | ✗ | ✗ |
| SAMA-Ready Infrastructure | ✓ | ✗ | ✗ | ✗ |
| Self Courier / Last-Mile Fleet | ✓ | ✗ | ✗ | ✗ |
| Omnichannel & ERP | ||||
| BOPIS / BORIS | ✓ | ~ | ✗ | ✗ |
| Retail Store Inventory Sync | ✓ | ✗ | ✗ | ✗ |
| D365 / SAP ERP Integration | ✓ | ✗ | ✗ | ✗ |
Unity Retail plugs into your existing tech stack — eCommerce platforms, ERP systems, KSA couriers, and payment gateways.
Saudi Arabia enterprise case studies and ROI reports available on request.
Contact our team → for a tailored analysis of your KSA operations.
Our implementation team manages the full transition — so your operations never skip a beat during onboarding.
Deep-dive into your current ops, systems, and pain points. We map everything to Unity's modules.
Connect Shopify, Magento, D365, POS, and KSA couriers to a unified data layer.
Clean, transform, and migrate product catalog, inventory, and customer data.
On-site training for warehouse, operations, and management teams across all locations.
Rigorous user acceptance testing, parallel run, and a confident go-live with full support.